Refund policy

Return and Refund Policy

This policy applies to purchases from SM & GLOBAL.

Cancellations

For online purchases delivered to the United Kingdom, you may cancel without giving a reason within 14 days after the day you receive your goods. You then have a further 14 days to return them.

Email support@smglobal.uk with your order number and a clear statement that you wish to cancel. You do not need our approval to exercise your cancellation rights.

Item condition

You may inspect and try on clothing as you would in a shop. Please return packaging and tags where possible.

We may make a lawful deduction for diminished value resulting from handling beyond what is necessary to inspect the goods. Missing packaging alone does not remove your statutory rights.

Return postage

Any requirement to pay change-of-mind return postage will be disclosed before purchase. If it was not disclosed, we will bear that cost.

We cover reasonable return costs for faulty, damaged or incorrectly supplied goods.

Refunds

For a valid cancellation, we refund the returned goods and, when the entire order is cancelled, standard outbound delivery charges. Premium delivery supplements are excluded.

Refunds are issued within 14 days of receiving the goods or evidence of return, whichever occurs first, using the original payment method unless otherwise agreed. We do not charge a refund fee.

Faulty or incorrect goods

If goods are faulty, damaged or do not match their description, email support@smglobal.uk with your order number and details of the issue. Photographs may help us assess the problem.

We will provide the refund, repair, replacement or other remedy required by applicable consumer law.