Shipping Policy

Delivery availability

Available destinations and shipping options are shown at checkout. Please confirm that your address is eligible before purchasing.

Processing and delivery

The processing and delivery estimates applicable to your order will be provided before purchase.

Unless expressly described as guaranteed, delivery dates are estimates. If we become aware of a significant delay, we will contact you.

For UK consumer orders, goods will be delivered within 30 days unless a different delivery period has been expressly agreed.

Shipping charges

Shipping charges are displayed before payment. Any free-shipping offer applies under the conditions stated with that offer.

Tracking

If tracking is available, the details will be included in your shipping confirmation or provided separately.

For delivery enquiries, email support@smglobal.uk with your order number.

Address corrections

Please check your delivery address carefully.

If you need to make a correction, contact us as soon as possible. Changes may not be possible after dispatch.

If a parcel is returned because of an incorrect address, we will discuss the available options and any applicable redelivery costs before charging them.

International shipments

Where customs duties or import taxes may apply, the relevant arrangements will be explained before purchase.

Missing or damaged orders

Contact support@smglobal.uk if your order has not arrived or arrives damaged. We will investigate and arrange an appropriate resolution.

A carrier’s delivery scan alone does not remove your rights if you have not received the goods.

Where a delivery deadline is missed, your rights may include setting a reasonable additional deadline or cancelling for a refund, depending on the circumstances.

SM & GLOBAL
Email: support@smglobal.uk